I ordered a new Zettagrid service and the invoice is less than the credit card charge

Owned by Keith Williams
Last updated: 30 Mar 2021
1 min read

When pre-paid (credit card) customers order a new service we charge for one month’s service as the minimum commitment.

Customers and accounting systems prefer invoicing to align with calendar months so the first invoice only covers the remainder of the current month. This means that the initial invoice may be for less than the initial credit card charge.

Any balance from the initial payment will count as a credit towards the next invoice for the next full calendar month.

Note that this applies to customer’s first new service as well as existing customers adding a new service.

Customers that resize an existing service will be charged in the next monthly invoice

For example:

  • On the 11th March you provision a new VDC priced at $100 per month.

  • The initial invoice is for 11th-31st March for approximately $67.

  • The initial charge is $100 for one whole month.

  • Your account will be $33 in credit.

  • When the April Invoice for $100 is generated the credit will be applied and the balance due will only be $67

  • For May and future months, the invoice will be $100 and charge will be $100.

You can view your invoices and receipts in MyAccount. Please contact our service desk if you need more information.