MyAccount User Roles
- Andrew Ha
- Keith Williams
- Nicholas Power
- Tahir Kulelija
Standard MyAccount users have access to all the functions in MyAccount. MyAccount users can have different roles controlling which information they can view and which actions they can perform in MyAccount. Assign roles to users on your account to restrict their access to specific functions and pages.
Role Access Overview
Role ⭢ ⭣ Access | Standard MyAccount User | Finance | End Customer (see note) | Technical Administrator | Technical User | Read Only |
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Edit Account Details |
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Manage Subscriptions |
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Resize & Cancel Subscriptions |
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Order Subscriptions |
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View Invoices & Payment Details |
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Pay Invoices |
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Edit Payment Details |
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View Partner Details |
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Edit Partner Details |
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Manage MyAccount Users |
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View Account Level Event Log |
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View Subscription Level Event Log |
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Note: The “End Customer” role is intended for partner-operated accounts where the End Customer can do basic management of subscriptions. The “End Customer” only sees RRP pricing, not partner pricing including partner discounts. End Customer role can only see basic partner information: partner tier and parent/child account info. but not partner discount status, or partner account manager details.
Editing Roles With MyAccount
Standard MyAccount users are able to assign and edit roles to other users on the account. Choose “Profile” then “Users” from the menu in MyAccount to manage users.
Alternatively, you can send a request to support@zettagrid.com with the user details and desired role.
Role Description within My Account
Role | Description |
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Standard MyAccount User | Full range of access to manage users, invoices, profile info and services. |
End Customer | Can view, manage, resize and purchase subscriptions but can't see invoices or dicsounts, change profile info or manage users. |
Finance | Can pay bills, manage payment details, edit account address details etc. Can't administer or change services. |
Technical User | Can use subscriptions but not resize them. Can't view or pay invoices or change account details. |
Technical Administrator | Full subscription access including the ability to purchase and cancel. Can't view/pay invoices or change account details. |
Read Only | General read-only access to account. |