Carbonite Migration and Replication
- Wayne heath
Overview
Carbonite is a comprehensive migration and replication solution. It allows you to move or replicate an entire server, known as a source, by mirroring an image of that source to another server, known as the target.
Target Servers (Any ↔︎ Zettagrid)
Migration / Replication Architecture
Diagram below shows a high level overview of a suggested deployment using a seperate server that will act as the Carbonite Console (Central Point Management)
Most Important - Ports required for between components
Order Process and Responsibilities
Task | Location | Detail | Responsible |
|---|---|---|---|
Create Zettagrid Support Ticket |
| Client | |
Download Software | Link provided below |
| Client |
Install Software | Console, Source & Target Servers |
| Client |
Apply License key | Console Server Application Apply to Source Server | On Demand License keys are “one for many” keys and differentiated by platform Added to the Console Server under License Inventory and assigned to Source Servers (Windows/Linux/Physcial) | Client |
Service Provider Account Number
| Console Server Application Apply to Target Server | ID Assigned to Zettgrid on Carbonite Portal and configured on every Target Server manually under properties → Licensing →On Demand | Client |
Migrate/Replicate Servers | Source to Zettagrid |
| Client |
Support Process | Source & Target Servers | KB & Support Ticket process below | Client |
Migration Completed - Notify Zettagrid | support@zettagrid.com or ticket previously created | Request Project to be Closed/Denied to prevent additional billing | Client |
Support Ticket Details
Subject - Carbonite License keys required for “Migration or DR”
Details
Number of Lic Windows VM -
Number of Lic Linux VM -
Number of Lic Physical Server -
Period Required - “30/60/90/Monthly” Monthly refers to DR
Zettagrid Account Manager -
FYI - Billing period is 16th to 15th following month each month. ( Best to Start on the 16th to prevent additional billing)
Carbonite Software Downloads
Windows - https://download.doubletake.com/_download/8.5/8.5.2.0/Windows/DoubleTake_8.5.2.102.0.exe
Linux - https://download.doubletake.com/_download/8.5/8.5.2.0/Linux/DoubleTake_8.5.2.94.0-Linux.zip
Linux Appliance - https://download.doubletake.com/_download/8.5/8.5.2.0/Linux/dtvra-8.5.2.94.0.ova
Important - Exclude Carbonite/Doubletake Folder and files from Antivirus programs
Carbonite Documentation
https://download.doubletake.com/_download/Documentation/Content/DocumentationLibrary852.htm
License key, Service Provider Account Number & Customer Name/Project
License key, SP Account Nr and Customer Name/Project will be provided via Zettagrid Support
PS - Details needs to be 100% the same as per Zettagrid Ticket
License Keys - Zettagrid Support will supply via Ticket
Service Provider Account Number - Zettagrid Support will supply via Ticket
Customer Name - Zettagrid Support will supply via Ticket
Product - Availability
Apply above info in the following locations
License Keys
Step 1 - Carbonite Console Server
License Inventory → Add Licenses
Step 2 - Assign a License Key added above to your Source Servers ONLY!
Servers → Select Source Server → Edit Server Properties → Licensing
Step 3 - Assign Service Provider Account Number and Customer Name to you Target Servers !
Servers → Select Target Server → Edit Server Properties → Licensing → On Demand Licensing
Carbonite Support Steps
Step 1 - Reference Guide (Error Codes)
If not resolved proceed to Step 2
Step 2 - Search Carbonite knowledge base
https://support.carbonite.com/doubletake/index
If not resolved proceed to Step 3
Step 3 - Log Ticket with Carbonite
If issues not resolved, please log ticket following one of the following options.
Carbonite Support Options
Contact Support 1800075943
or