Accessing Child Accounts
If you are a partner with multiple linked accounts or a reseller with multiple linked end-customer accounts, you can grant access for users from your parent account to log in and manage child accounts.
Once granted, any user of the parent account can access the child account and act on its behalf.
Gaining permission to access to an existing child account
If you can log in to a child account and have the owner's permission, you can access MyAccount as the child user and tick the box to grant access. Otherwise, ask the account owner to do this for you. See details at https://zettagrid.atlassian.net/wiki/spaces/ZSC/pages/1830125604/Accessing+Child+Accounts#Grant-access-to-your-parent-partner-account.
You can send a request directly from MyAccount by viewing the partner program tab and clicking the “Request access” button next to the child account.
This generates an email to the child account asking them to grant you access. If granted, you can log in to the child account as described below.
Granting access on account creation
If a new customer nominates a partner account and selects the checkbox to allow partner access on signup, the partner can log in to the new account.
If a partner creates a new child account via MyAccount partner program tab, they can allow parent access.
Accessing a Child Account
If you have access to one or more child accounts, you can see this in the top menu bar of MyAccount and in the child accounts list under the partner program tab.
The top menu bar shows an icon next to your account name if you have child accounts (see below). Clicking your account name displays a list of accounts you can access. Clicking an account takes you there.
In the Profile's Partner Program tab, you see all your child accounts. Accounts you can access have a “Login to Child Account” link. Clicking it takes you to that child account.
When logged into a child account, an alert icon appears next to the account name in the top menu bar to remind you that any actions apply to the child account.
To return to your own parent account, click the account name to show the list and then select your own parent account from the list.
Grant access to your parent partner account
For information on how to grant access as a child account, see https://zettagrid.atlassian.net/wiki/spaces/ZSC/pages/1830846465.