I am experiencing slow internet, could I be shaped?

There are a number of reasons for slow connection speeds and shaping could be one of them. Shaping slows the speed of your internet service resulting in slower web page loading, slow email download and general delays. There are also other reasons for slow internet speeds including service faults and busy web servers. You can check if your service is shaped by logging into the My Account portal or alternatively please give our Australian based team a call and we'll look into it for you.

You can run a speed test to check your internet speed by going to fast.com. To ensure consistency and rule out your wireless network as the cause you should run the speed test while having your computer connected to your modem using an ethernet (network) cable.