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Network External KB

Results will update as you type.

Do I get notified when I exceed my usage?
How do I change my Mobile Broadband plan?
My Mobile broadband service is slow
What is the SP Code?
Can I set a Reverse DNS entry on my assigned Static IP Address?
What does HSDPA mean?
Where can I view my Mobile Broadband service usage?
Is there a shaping plan instead of an excess based plan?
Are uploads counted towards my usage?
What happens if I lose my SIM or modem?
I don't get any signal
Can I use my own modem with the Mobile Broadband service?
Can I use the Mobile Broadband service for SMS and calls?
Do you block any ports on the Mobile Broadband service?
Can I connect to VPN using the Mobile Broadband service?
What are the specifications of the Modem that you provide for your Mobile Broadband service?
Can I get a replacement SIM or Modem?
Can I add a data pack to my Mobile Broadband service?
When will the Mobile Broadband plan change take effect?
What is your APN code?
Do you provide insurance against lost or stolen equipment?
Can I bring my own SIM card?
Can I get a Static IP Address for my Mobile Broadband service?
How do I connect the device to the internet (Huawei E8372)?
What equipment and software do I need?
How do I get billed for my excess charges?
Can I use the Mobile Broadband service overseas?
Should I cancel My NBN service and just use Mobile Broadband?
When does my monthly quota reset?
Where can I see when I upgraded or downgraded my service?
How to Check Virtual Machine Performance / Metrics
What do I need to do to prepare for the NBN?
What are the factors that can affect my connection speeds?
Do I have to move to the NBN?
Where can I view my NBN service usage?
I have a Medical Alarm. Will it work with NBN?
Can I have a Static IP address on my NBN service?
What is the Peak and OffPeak Schedule?
I am experiencing slow internet, could I be shaped?
Can I purchase an NBN plan without a phone service?
What modems / routers do you recommend?
I have a Back To Base alarm. Will it work with NBN?
How do I find out if NBN is available in my area?
Can I move my current Telephone Number to the NBN?
Can I keep my old DSL broadband and new NBN service at the same time?
What is Fibre To The Curb (FTTC)?
How do I connect to the NBN?
What is Fibre To The Premises (FTTP)?
Does my unused qouta rollover to the next month?
What is the National Broadband Network (NBN)?
Do I need to be home for the NBN installation?
What is Anytime data quota?
What is Fixed Wireless?
Can I get the NBN equipment installed in a specific place in my house?
Do you count uploads towards my usage?
Are there any excess charges with your NBN service?
Can I buy more Data to get unshaped?
When do I get shaped?
When do I get unshaped?
How quickly can I get connected to the NBN?
What is Hybrid Fibre Coaxial (HFC)?
What is Fibre To The Node (FTTN)?
Is the internet quota allocated to my service counted in both directions?
Configuring a Network using the vCloud Director Portal
Changing reverse DNS (PTR) record of your Zettagrid IP address
Do I own the router at the end of the contract?
What is the SLA on responses to firewall changes?
Will you manage network infrastructure that you did not supply?
How often will I receive the consolidated service report?
Can I add a 4G backup internet service later on?
What happens if I cancel my Network Management contract early?
Financial Hardship Policy
Where can I find your Terms and Conditions?
What is a Service Guarantee or a Service Level Agreement (SLA)?
How do I make a claim under the Service Guarantee?
Where can I find more details information about the SLAs?
Typical Broadband Modem / Router Settings
How much does it cost to change my NBN plan?
For Colocation, who is responsible for maintaining my equipment once installed in the DC?
The Ethernet / LAN light is not on or is Red on my modem and I am unable to browse the internet.
Broadband Equipment Setup Guides

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What modems / routers do you recommend?

Updated 03 Dec 2020

What modems / routers do you recommend?

03 Dec 2020

We recommend and can provide the following NBN compatible modems / routers:

Netcomm NF18ACV
Juniper SRX100
Juniper SRX110

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