Network External KB

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Is the security of the data centres monitored 24×7?
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How much does a cross connect cost?
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If I need equipment replaced under onsite warranty (DELL, Cisco). What are the steps?
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Is there any special testing required before installation into the data centre?
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Where can I find a summary of the data centre information?
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Do you have a preference for brands or models of equipment to colocate?
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What is the lead time for installation of my equipment?
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What happens if the primary power or cooling is lost to the data centre?
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How much does excess data cost?
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Can I tour the data centre before proceeding to order?
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Do you offer a remote hands service?
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What does the induction involve?
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I have lost my swipe card to access the data centre, how do I get a new one?
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What is the maximum power consumption available in a whole rack?
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Do you permit connections from other carriers?
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Why do you ask for the amps (power) of the equipment prior to arranging an installation date?
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Are you able to supply equipment to me on a leased basis?
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Can you provide 3-Phase power?
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If I have an emergency and need to go to the data centre in the next 24 hours. What should I do?
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I am installing blade servers, what advice do you have?
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What is the process to install or remove equipment in the data centre?
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Do you provide shelves?
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Does Zettagrid insure my equipment when in the DC?
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What kind of racks do you use?
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Do you accept tower servers (i.e. ATX Cases) and desktops in the DC?
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How long do I get to setup a rack?
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Why is the SLA lower for single PSU (power supply unit) equipped equipment?
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Can I get into the data centre 24×7 unescorted?
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What is the address of my hosting control panel?
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What file types can cPanel Web Hosting support?
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How do I upload files to my website?
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Can I run scripts and databases on Standard Hosting?
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Can I receive Fax over VoIP?
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What are the VoIP call rates?
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What is VoIP?
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Does Zettagrid offer VoIP services?
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Can a VoIP service be hacked?
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I need a Secure Certificate (SSL) for my website. How do I get one?
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What is Domain Management?
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Are domain registrations or SSL Certificates refundable?
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I want to transfer my existing domain to Zettagrid, how can I do this?
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What is domain registration?
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Domain Name Servers (DNS)
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Zettagrid provides my Domain Management, where do administer this from?
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I've received an email from domains@zetta.net.au asking if I want to renew my domain. What do I do?
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What is a wildcard certificate?
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I need my Domain Password (EPP Code). How do I get it?
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What is an email alias and can I have one?
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Email Setup Guide - iPad and iPhone
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What is Secure POP (POPS) and Secure IMAP (IMAPS)?
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Can I access my email through your website?
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Email Setup Guide - Outlook for Office 365 / 2016 for PC
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How do I connect to my email that is hosted by Zettagrid?
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I can't send email using Zettagrid's outgoing mail server. I get a 'mail relay' error.
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Phishing and Fraudulent Emails
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Email Setup Guide - Apple Mail
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Email Setup Guides
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Can I get more storage space for my email account?
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How can I add a new email account to Outlook?
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How do I request an additional email account alias?
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I'm unable to connect to the email server
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Webmail and Email Scams - What to look for
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I'm unable to connect to the Zettagrid email server using a secure connection.
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How do I display all email within my mailbox in Webmail?
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My Mailbox is full. What do I do and how do I check each folder size?
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I use a different email program. Where can I find my settings?
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What is the difference between POP3 and IMAP?
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What are the Email Server Settings?
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How many IPs do you provide with this service?
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What is the target availability for this product?
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How much faster is this product than DSL or NBN?
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Can I put voice over this service?
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Can I get higher speeds than 10Mbps?
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Can you provide a point to point service without internet?
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What is the lead time for installation?
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What kind of router is required?
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Can I get a better signal with an antenna?
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What connection speeds can I expect with Mobile Broadband?
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Do you have your own Mobile towers?
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Do I get notified when I exceed my usage?
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How do I change my Mobile Broadband plan?
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My Mobile broadband service is slow
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What is the SP Code?
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Can I set a Reverse DNS entry on my assigned Static IP Address?
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What does HSDPA mean?
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Where can I view my Mobile Broadband service usage?
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Is there a shaping plan instead of an excess based plan?
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Are uploads counted towards my usage?
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What happens if I lose my SIM or modem?
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I don't get any signal
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Can I use my own modem with the Mobile Broadband service?
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Can I use the Mobile Broadband service for SMS and calls?
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Do you block any ports on the Mobile Broadband service?
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Can I connect to VPN using the Mobile Broadband service?
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What are the specifications of the Modem that you provide for your Mobile Broadband service?
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Can I get a replacement SIM or Modem?
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Can I add a data pack to my Mobile Broadband service?
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When will the Mobile Broadband plan change take effect?
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What is your APN code?
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Do you provide insurance against lost or stolen equipment?
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Can I bring my own SIM card?
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Can I get a Static IP Address for my Mobile Broadband service?
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How do I connect the device to the internet (Huawei E8372)?
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What equipment and software do I need?
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How do I get billed for my excess charges?
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Can I use the Mobile Broadband service overseas?
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Should I cancel My NBN service and just use Mobile Broadband?
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When does my monthly quota reset?
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Where can I see when I upgraded or downgraded my service?
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How to Check Virtual Machine Performance / Metrics
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What do I need to do to prepare for the NBN?
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What are the factors that can affect my connection speeds?
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Do I have to move to the NBN?
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Where can I view my NBN service usage?
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I have a Medical Alarm. Will it work with NBN?
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Can I have a Static IP address on my NBN service?
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What is the Peak and OffPeak Schedule?
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I am experiencing slow internet, could I be shaped?
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Can I purchase an NBN plan without a phone service?
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What modems / routers do you recommend?
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I have a Back To Base alarm. Will it work with NBN?
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How do I find out if NBN is available in my area?
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Can I move my current Telephone Number to the NBN?
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Can I keep my old DSL broadband and new NBN service at the same time?
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What is Fibre To The Curb (FTTC)?
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How do I connect to the NBN?
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What is Fibre To The Premises (FTTP)?
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Does my unused qouta rollover to the next month?
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What is the National Broadband Network (NBN)?
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Cancel my Internet service or Account?
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Do I need to be home for the NBN installation?
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What is Anytime data quota?
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What is Fixed Wireless?
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Can I get the NBN equipment installed in a specific place in my house?
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Do you count uploads towards my usage?
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Are there any excess charges with your NBN service?
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Can I buy more Data to get unshaped?
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When do I get shaped?
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When do I get unshaped?
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How quickly can I get connected to the NBN?
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What is Hybrid Fibre Coaxial (HFC)?
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What is Fibre To The Node (FTTN)?
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Is the internet quota allocated to my service counted in both directions?
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Configuring a Network using the vCloud Director Portal
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Changing reverse DNS (PTR) record of your Zettagrid IP address
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Can I use all my consulting hours in the first month?
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What happens if I need feature required on a different plan?
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What is the cost if I fail to return the router or it gets lost, broken or stolen?
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What is the portal login to view my statistics?
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Do you support connecting a site to site VPN to an office that is not covered under a network plan?
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Do I own the router at the end of the contract?
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The vulnerability scan shows that there are issues, who fixes these?
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I've ugpgraded my internet, can I upgrade to a different router mid contract?
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How often can I make firewall changes/shaping/ QoS requests
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Do you provide onsite services?
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Can I upgrade my plan mid contract?
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Can I temporarily upgrade my Network Management Plan?
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Can I have no contract or a shorter 12 month contract for the network management service?
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Can I downgrade my plan mid contract?
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Can I downgrade the number of network and end user devices during the contract?
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What is the SLA on network configuration for LAN devices?

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Network External KB

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How do I change my Mobile Broadband plan?

How do I change my Mobile Broadband plan?

Owned by Tahir Kulelija

Last updated: 03 Dec 2020

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You can request a plan change by using the online Mobile Broadband Plan Change form.

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