What is a Service Guarantee or a Service Level Agreement (SLA)?

For many businesses and people, internet downtime costs you money. To ensure our primary goal is your service we provide a service guarantee, also known as Service Level Agreement (SLA) for most of our services. When we do not deliver on our service guarantee you are compensated by way of a service rebate in the form of an account credit. To view the specific service guarantees and rebates available to your service please read the appropriate Service Description.