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I don't get any signal
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Can I use my own modem with the Mobile Broadband service?
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Can I use the Mobile Broadband service for SMS and calls?
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Do you block any ports on the Mobile Broadband service?
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Can I connect to VPN using the Mobile Broadband service?
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What are the specifications of the Modem that you provide for your Mobile Broadband service?
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Can I get a replacement SIM or Modem?
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Can I add a data pack to my Mobile Broadband service?
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When will the Mobile Broadband plan change take effect?
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What is your APN code?
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Do you provide insurance against lost or stolen equipment?
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Can I bring my own SIM card?
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Can I get a Static IP Address for my Mobile Broadband service?
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How do I connect the device to the internet (Huawei E8372)?
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What equipment and software do I need?
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How do I get billed for my excess charges?
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Can I use the Mobile Broadband service overseas?
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Should I cancel My NBN service and just use Mobile Broadband?
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When does my monthly quota reset?
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Where can I see when I upgraded or downgraded my service?
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How to Check Virtual Machine Performance / Metrics
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What do I need to do to prepare for the NBN?
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What are the factors that can affect my connection speeds?
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Do I have to move to the NBN?
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Where can I view my NBN service usage?
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I have a Medical Alarm. Will it work with NBN?
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Can I have a Static IP address on my NBN service?
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What is the Peak and OffPeak Schedule?
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I am experiencing slow internet, could I be shaped?
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Can I purchase an NBN plan without a phone service?
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What modems / routers do you recommend?
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I have a Back To Base alarm. Will it work with NBN?
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How do I find out if NBN is available in my area?
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Can I move my current Telephone Number to the NBN?
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Can I keep my old DSL broadband and new NBN service at the same time?
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What is Fibre To The Curb (FTTC)?
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How do I connect to the NBN?
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What is Fibre To The Premises (FTTP)?
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Does my unused qouta rollover to the next month?
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What is the National Broadband Network (NBN)?
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Cancel my Internet service or Account?
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Do I need to be home for the NBN installation?
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What is Anytime data quota?
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What is Fixed Wireless?
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Can I get the NBN equipment installed in a specific place in my house?
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Do you count uploads towards my usage?
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Are there any excess charges with your NBN service?
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Can I buy more Data to get unshaped?
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When do I get shaped?
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When do I get unshaped?
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How quickly can I get connected to the NBN?
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What is Hybrid Fibre Coaxial (HFC)?
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What is Fibre To The Node (FTTN)?
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Is the internet quota allocated to my service counted in both directions?
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Configuring a Network using the vCloud Director Portal
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Changing reverse DNS (PTR) record of your Zettagrid IP address
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Can I use all my consulting hours in the first month?
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What happens if I need feature required on a different plan?
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What is the cost if I fail to return the router or it gets lost, broken or stolen?
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What is the portal login to view my statistics?
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Do you support connecting a site to site VPN to an office that is not covered under a network plan?
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Do I own the router at the end of the contract?
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The vulnerability scan shows that there are issues, who fixes these?
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I've ugpgraded my internet, can I upgrade to a different router mid contract?
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How often can I make firewall changes/shaping/ QoS requests
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Do you provide onsite services?
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Can I upgrade my plan mid contract?
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Can I temporarily upgrade my Network Management Plan?
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Can I have no contract or a shorter 12 month contract for the network management service?
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Can I downgrade my plan mid contract?
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Can I downgrade the number of network and end user devices during the contract?
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What is the SLA on network configuration for LAN devices?
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What is the SLA on responses to firewall changes?
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Will you manage network infrastructure that you did not supply?
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Does this protect me against viruses, phishing attacks etc?
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If I get hacked, what will your responsibility be?
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How often will I receive the consolidated service report?
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Can I add a 4G backup internet service later on?
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What happens if I cancel my Network Management contract early?
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Can I make changes to the router settings myself?
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Financial Hardship Policy
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Can I get a higher Service Level Guarantee?
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Where can I find your Terms and Conditions?
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What is a Service Guarantee or a Service Level Agreement (SLA)?
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How do I make a claim under the Service Guarantee?
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Where can I find more details information about the SLAs?
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Typical Broadband Modem / Router Settings
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Broadband Equipment Setup Guides

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Financial Hardship Policy

Financial Hardship Policy

Owned by Tahir Kulelija

Last updated: 03 Dec 2020

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Please see Financial Hardship Policy

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