Network External KB

All content
Space settings

Results will update as you type.

•
I don't get any signal
•
Can I use my own modem with the Mobile Broadband service?
•
Can I use the Mobile Broadband service for SMS and calls?
•
Do you block any ports on the Mobile Broadband service?
•
Can I connect to VPN using the Mobile Broadband service?
•
What are the specifications of the Modem that you provide for your Mobile Broadband service?
•
Can I get a replacement SIM or Modem?
•
Can I add a data pack to my Mobile Broadband service?
•
When will the Mobile Broadband plan change take effect?
•
What is your APN code?
•
Do you provide insurance against lost or stolen equipment?
•
Can I bring my own SIM card?
•
Can I get a Static IP Address for my Mobile Broadband service?
•
How do I connect the device to the internet (Huawei E8372)?
•
What equipment and software do I need?
•
How do I get billed for my excess charges?
•
Can I use the Mobile Broadband service overseas?
•
Should I cancel My NBN service and just use Mobile Broadband?
•
When does my monthly quota reset?
•
Where can I see when I upgraded or downgraded my service?
•
How to Check Virtual Machine Performance / Metrics
•
What do I need to do to prepare for the NBN?
•
What are the factors that can affect my connection speeds?
•
Do I have to move to the NBN?
•
Where can I view my NBN service usage?
•
I have a Medical Alarm. Will it work with NBN?
•
Can I have a Static IP address on my NBN service?
•
What is the Peak and OffPeak Schedule?
•
I am experiencing slow internet, could I be shaped?
•
Can I purchase an NBN plan without a phone service?
•
What modems / routers do you recommend?
•
I have a Back To Base alarm. Will it work with NBN?
•
How do I find out if NBN is available in my area?
•
Can I move my current Telephone Number to the NBN?
•
Can I keep my old DSL broadband and new NBN service at the same time?
•
What is Fibre To The Curb (FTTC)?
•
How do I connect to the NBN?
•
What is Fibre To The Premises (FTTP)?
•
Does my unused qouta rollover to the next month?
•
What is the National Broadband Network (NBN)?
•
Cancel my Internet service or Account?
•
Do I need to be home for the NBN installation?
•
What is Anytime data quota?
•
What is Fixed Wireless?
•
Can I get the NBN equipment installed in a specific place in my house?
•
Do you count uploads towards my usage?
•
Are there any excess charges with your NBN service?
•
Can I buy more Data to get unshaped?
•
When do I get shaped?
•
When do I get unshaped?
•
How quickly can I get connected to the NBN?
•
What is Hybrid Fibre Coaxial (HFC)?
•
What is Fibre To The Node (FTTN)?
•
Is the internet quota allocated to my service counted in both directions?
•
Configuring a Network using the vCloud Director Portal
•
Changing reverse DNS (PTR) record of your Zettagrid IP address
•
Can I use all my consulting hours in the first month?
•
What happens if I need feature required on a different plan?
•
What is the cost if I fail to return the router or it gets lost, broken or stolen?
•
What is the portal login to view my statistics?
•
Do you support connecting a site to site VPN to an office that is not covered under a network plan?
•
Do I own the router at the end of the contract?
•
The vulnerability scan shows that there are issues, who fixes these?
•
I've ugpgraded my internet, can I upgrade to a different router mid contract?
•
How often can I make firewall changes/shaping/ QoS requests
•
Do you provide onsite services?
•
Can I upgrade my plan mid contract?
•
Can I temporarily upgrade my Network Management Plan?
•
Can I have no contract or a shorter 12 month contract for the network management service?
•
Can I downgrade my plan mid contract?
•
Can I downgrade the number of network and end user devices during the contract?
•
What is the SLA on network configuration for LAN devices?
•
What is the SLA on responses to firewall changes?
•
Will you manage network infrastructure that you did not supply?
•
Does this protect me against viruses, phishing attacks etc?
•
If I get hacked, what will your responsibility be?
•
How often will I receive the consolidated service report?
•
Can I add a 4G backup internet service later on?
•
What happens if I cancel my Network Management contract early?
•
Can I make changes to the router settings myself?
•
Financial Hardship Policy
•
Can I get a higher Service Level Guarantee?
•
Where can I find your Terms and Conditions?
•
What is a Service Guarantee or a Service Level Agreement (SLA)?
•
How do I make a claim under the Service Guarantee?
•
Where can I find more details information about the SLAs?
•
Typical Broadband Modem / Router Settings
•
Broadband Equipment Setup Guides

Pages Manager

Network External KB

/

Financial Hardship Policy

Financial Hardship Policy

Owned by Tahir Kulelija

Last updated: 03 Dec 2020

Loading data...

Please see Financial Hardship Policy

{"serverDuration": 38, "requestCorrelationId": "75d64b0d6de741749418ec12a90da93e"}