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Network External KB

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Cancel my Internet service or Account?
Do I need to be home for the NBN installation?
What is Anytime data quota?
What is Fixed Wireless?
Can I get the NBN equipment installed in a specific place in my house?
Do you count uploads towards my usage?
Are there any excess charges with your NBN service?
Can I buy more Data to get unshaped?
When do I get shaped?
When do I get unshaped?
How quickly can I get connected to the NBN?
What is Hybrid Fibre Coaxial (HFC)?
What is Fibre To The Node (FTTN)?
Is the internet quota allocated to my service counted in both directions?
Configuring a Network using the vCloud Director Portal
Changing reverse DNS (PTR) record of your Zettagrid IP address
Can I use all my consulting hours in the first month?
What happens if I need feature required on a different plan?
What is the cost if I fail to return the router or it gets lost, broken or stolen?
What is the portal login to view my statistics?
Do you support connecting a site to site VPN to an office that is not covered under a network plan?
Do I own the router at the end of the contract?
The vulnerability scan shows that there are issues, who fixes these?
I've ugpgraded my internet, can I upgrade to a different router mid contract?
How often can I make firewall changes/shaping/ QoS requests
Do you provide onsite services?
Can I upgrade my plan mid contract?
Can I temporarily upgrade my Network Management Plan?
Can I have no contract or a shorter 12 month contract for the network management service?
Can I downgrade my plan mid contract?
Can I downgrade the number of network and end user devices during the contract?
What is the SLA on network configuration for LAN devices?
What is the SLA on responses to firewall changes?
Will you manage network infrastructure that you did not supply?
Does this protect me against viruses, phishing attacks etc?
If I get hacked, what will your responsibility be?
How often will I receive the consolidated service report?
Can I add a 4G backup internet service later on?
What happens if I cancel my Network Management contract early?
Can I make changes to the router settings myself?
Financial Hardship Policy
Can I get a higher Service Level Guarantee?
Where can I find your Terms and Conditions?
What is a Service Guarantee or a Service Level Agreement (SLA)?
How do I make a claim under the Service Guarantee?
Where can I find more details information about the SLAs?
Typical Broadband Modem / Router Settings
Broadband Equipment Setup Guides

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Financial Hardship Policy

Financial Hardship Policy

03 Dec 2020

Please see Financial Hardship Policy

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