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Network External KB

Results will update as you type.

How do I connect to the NBN?
What is Fibre To The Premises (FTTP)?
Does my unused qouta rollover to the next month?
What is the National Broadband Network (NBN)?
Do I need to be home for the NBN installation?
What is Anytime data quota?
What is Fixed Wireless?
Can I get the NBN equipment installed in a specific place in my house?
Do you count uploads towards my usage?
Are there any excess charges with your NBN service?
Can I buy more Data to get unshaped?
When do I get shaped?
When do I get unshaped?
How quickly can I get connected to the NBN?
What is Hybrid Fibre Coaxial (HFC)?
What is Fibre To The Node (FTTN)?
Is the internet quota allocated to my service counted in both directions?
Configuring a Network using the vCloud Director Portal
Changing reverse DNS (PTR) record of your Zettagrid IP address
Do I own the router at the end of the contract?
What is the SLA on responses to firewall changes?
Will you manage network infrastructure that you did not supply?
How often will I receive the consolidated service report?
Can I add a 4G backup internet service later on?
What happens if I cancel my Network Management contract early?
Financial Hardship Policy
Where can I find your Terms and Conditions?
What is a Service Guarantee or a Service Level Agreement (SLA)?
How do I make a claim under the Service Guarantee?
Where can I find more details information about the SLAs?
Typical Broadband Modem / Router Settings
How much does it cost to change my NBN plan?
For Colocation, who is responsible for maintaining my equipment once installed in the DC?
The Ethernet / LAN light is not on or is Red on my modem and I am unable to browse the internet.
Broadband Equipment Setup Guides
My internet is slow or does not work, what steps can I take before calling Support?
Where can I find a summary of the data centre information?
Can I use Zettagrid and a different VoIP provider?
Does Zettagrid insure my equipment when in the DC?
I have lost my swipe card to access the data centre, how do I get a new one?
Does Zettagrid offer VoIP services?
Cancel my Internet service or Account?
How do I close a service or account?
Incorrect Caller ID on Business Phone Numbers

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Does Zettagrid offer VoIP services?

Updated 08 Jan 2026

Does Zettagrid offer VoIP services?

Yes. Our voice brand is called Simtex.

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