I'm unable to connect to the email server

If you are experiencing email difficulties please see our Network Status page first before proceeding with further troubleshooting. All known service disruptions and scheduled events are posted here.

If you continue experiencing difficulties and there are no known or scheduled events you will need to check your account settings to ensure these are correct. Our Australian based team can assist. Please ensure to have your details ready, be in front of your computer or have your device handy and document any error messages that may be displayed.