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Adisyn have sold the DC Two cloud infrastructure business to Zettagrid. This includes VMware hosting, backup, disaster recovery, internet and voice services. Adisyn is focussing focusing on Managed and Cyber Security Services.
Are Zettagrid experienced in providing
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cloud?
Yes, we have been providing VMware cloud, backup and disaster recovery since 2010 and have one of the most automated and self service cloud platforms in Australia. Zettagrid operates the largest privately owned VMware IaaS platform in Australia.
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Zettagrid is privately owned with majority shareholding by our CEO, Nathan Harman, who is based in Perth. Zettagrids Zettagrid's management team are based in Perth.
When is the change effective?
1-May-2024.
What are the company details of Zettagrid?
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Will I get a Zettagrid account manager?
Yes, customer customers will be assigned a local (Perth based) account manager.
Please contact sales@zettagrid.com or sales@dctwo.com.au to obtain your account manager information.
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Yes, continue to use these technical portals. Once services have been migrated into Zettagrid, these portals will be decommissioned. We will provide further information as the project progresses but will provide ample notice.
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Contact support@zettagrid.com if you want to change your service. Once Zettagrid has migrated your service to our platform you will be able to perform may many cloud actions yourself (upgrade RAM/CPU/Storage/Backup/DR, Cancel etc).
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Yes, over the first two weeks we will transitioning from support@dctwo.com.au to support@zettagrid.com. Customers may contact either email addressesaddress. support@zettagrid.com will become the sole email in the future.
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Call the Zettagrid number: 1300 597 656.
Does after hours support remain?
Yes, Zettagrid have a 24x7 oncall on call engineering support.
If I have a Managed IT Services Agreement with Adisyn, does this change?
No, please contact Adisyn for Managed IT Services.
Billing
Who will issue my May invoice
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?
Zettagrid Pty Ltd.
When will the next invoice be issued?
Zettagrid will issue an invoice between 6th and 10th May 2024.
What are the new bank details?
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Will the payment terms change?
No.
I have a pre-May invoice, where do I pay this?
For all services delivered before 1-May-2024 please pay into the existing Adisyn / DC Two bank account. For services from 1-May-2024 please pay to the bank listed on your Zettagrid invoice.
What if I
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accidentally pay into the Adisyn bank after 1-May?
Please inform support@zettagrid.com
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Yes, there will be a staged migration from the Bibra Lake data centre into NextDC P1 and P2
Will there be downtime for my service?
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Customers will be able to provision new services as soon as they have access to the portal.
It will take 8-12 weeks to transition customers customer's existing services to the Zettagrid portal. The portal is https://account.zettagrid.com. The pre-requisite will be for access to the portal is the migration of the customer VMs into the Zettagrid data centre and then . Once this is complete, the Zettagrid development team will need the connect existing connect subscriptions to Zettagrid automation.
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Yes, the major cloud services of VDC (RAM, CPU, Storage), Veeam Backup, Zerto DR and licensing will be self service . (Create, Cancel, Upgrade, Downgrade). Some auxillary auxiliary services like Office365, Wasabi are not automated or self service.
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Darwin will become a new Zettagrid zone. The hardware and software will be upgraded to become a consistent with a Zettagrid availability zone.