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Standard MyAccount users have access to all the functions in MyAccount. MyAccount users can have different roles controlling which information they can view and which actions they can perform in MyAccount. Assign roles to users on your account to restrict their access to specific functions and pages.

Editing Roles With MyAccount

Standard MyAccount users are able to assign and edit roles to other users on the account. Choose “Profile” then “Users” from the menu in MyAccount to manage users.

Alternatively, you can send a request to support@zettagrid.com with the user details and desired role.

Role Access Overview

Role ⭢

⭣ Access

Standard MyAccount User

Finance

End Customer (see note)

Technical Administrator

Technical User

Read Only

Edit Account Details

✅

✅

Manage Subscriptions

✅

✅ *

✅

✅

Resize & Cancel Subscriptions

✅

✅ *

✅

Order Subscriptions

✅

✅ *

✅

View Invoices & Payment Details

✅

✅

✅

Pay Invoices

✅

✅

Edit Payment Details

✅

✅

View Partner Details

✅

✅

✅ *

✅

✅

✅

Edit Partner Details

✅

✅

Manage MyAccount Users

✅

View Account Level Event Log

✅

✅

View Subscription Level Event Log

✅

✅

✅

✅

✅

Note:

Anchor
end-customer-note
end-customer-note
The “End Customer” role is intended for partner-operated accounts where the End Customer can do basic management of subscriptions. The “End Customer” only sees RRP pricing, not partner pricing including partner discounts. End Customer role can only see basic partner information: partner tier and parent/child account info. but not partner discount status, or partner account manager details.

Editing Roles With MyAccount

Standard MyAccount users are able to assign and edit roles to other users on the account. Choose “Profile” then “Users” from the menu in MyAccount to manage users.

Alternatively, you can send a request to support@zettagrid.com with the user details and desired role.

...

Role Description within My Account

Role

Description

Standard MyAccount User

Full range of access to manage users, invoices, profile info and services.

End Customer

Can view, manage, resize and purchase subscriptions but can't see invoices or dicsounts, change profile info or manage users.

Finance

Can pay bills, manage payment details, edit account address details etc. Can't administer or change services.

Technical User

Can use subscriptions but not resize them. Can't view or pay invoices or change account details.

Technical Administrator

Full subscription access including the ability to purchase and cancel. Can't view/pay invoices or change account details.

Read Only

General read-only access to account.