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Contact support@zettagrid.com if you want to change your service. Once Zettagrid has migrated your service to our platform you will be able to perform may many cloud actions yourself (upgrade RAM/CPU/Storage/Backup/DR, Cancel etc).
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Customers will be able to provision new services as soon as they have access to the portal.
It will take 8-12 weeks to transition customers customer's existing services to the Zettagrid portal. The portal is https://account.zettagrid.com. The pre-requisite for access to the portal is the migration of the customer VMs into the Zettagrid data centre. Once this is complete, the Zettagrid development team will connect existing subscriptions to Zettagrid automation.
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Darwin will become a new Zettagrid zone. The hardware and software will be upgraded to become consistent with a Zettagrid availability zone.