VoIP Acceptable Use Policy

Our VoIP Acceptable Use Policy (“VAUP”) regulates fair and acceptable use of our unlimited VoIP services.

Unlimited Plans

Plans include: SIP Trunk Unlimited Pro, SIP Trunk Unlimited Basic, Cloud Unlimited Pro, Cloud Unlimited Basic & Teams Unlimited.

Zettagrid reserves the right to periodically review usage levels of unlimited service plans to ensure that you are not using such service in violation of this AUP and if such an abuse or violation is discovered to terminate or adjust the plan as appropriate.

You agree to use the unlimited plans for traditional voice calls of a duration comparable to that of the average residential or small business customer presently utilizing Zettagrid’s service and will not employ methods, devices or procedures to take advantage of unlimited plans by using the voice services excessively or for means not intended by Zettagrid.

Excessive use is defined by Zettagrid as use that substantially exceeds the average call volume or duration used by all other Zettagrid unlimited plan customers.

The following types of services are specifically prohibited and may not be accessed through Zettagrid’s unlimited voice service plan:

• monitoring services

• data transmissions

• transmission of broadcasts or transmission of recorded material

Zettagrid may terminate your service or change your service plan if, in its sole discretion, Zettagrid determines that your use of the unlimited plan violates this prohibition or is otherwise “unreasonable” or results in abuse of the unlimited minute service plan.

Unreasonable Use

We consider your use of our Unlimited plans to be “unreasonable” and therefore subject to immediate termination if you:

• re-sell, re-brand, re-supply, re-market or commercially exploit our unlimited service, without our written consent, in order to aggregate traffic from more than one customer over an “unlimited” line or trunk

• set up routing functionality such that only outbound long-distance traffic is sent over the Unlimited Service; or

• engage in any other conduct which is fraudulent or results in significant network congestion, or degradation

Abusive Use

We consider your use of our Unlimited plan to be “abusive” and subject to immediate termination or adjustment if you utilize:

• Auto-dialling

• Continuous, repetitive or extensive call forwarding

• Continuous call session connectivity

• Telemarketing

• Any other activity that would be inconsistent with reasonable personal, residential and business use patterns, causes network congestion, or jeopardizes the integrity of Zettagrid’s network.

• Use our Service for: auto-dialling; continuous, repetitive or extensive call forwarding, telemarketing (including charitable or political solicitation or polling).

• Use our Service to: impersonate another person; send bulk unsolicited messages; use robots, data mining techniques, or other automated Devices or programs to catalogue, download, store, or otherwise reproduce or distribute information from our Service or use any automated means to manipulate our Service.