1. The Agreement 

The Parties 

Zettagrid and the Customer (an entity subscribing to Zettagrid cloud services) agree that by accessing Zettagrid cloud services, you ("The Customer", "you", "your") accept the terms and conditions in the Standard Form of Agreement.

What is a Service Description? 

The Zettagrid Service Description details specific terms for each Zettagrid offering. It forms part of our Standard Form of Agreement (SFOA), which includes:

• General Terms and Conditions

• Service Descriptions 

• Website Pricing Schedule or Executed Zettagrid Proposal 

2. Service Description 

What is Enterprise Internet?

Enterprise Internet is an Ethernet Virtual Private Line (EVPL) consisting of a single Provider Ethernet Virtual Circuit (EVC), traditionally called a VLAN, between the service provider’s aggregation port and the end user port at the customer premises (known in MEF terms as User Network Interfaces or UNI).

Enterprise Internet can be ordered bundled with internet transit or as a standalone service to connect customer premises.

The bandwidth over the EVC is set as the Committed Information Rate (CIR), enabling your business to deliver Quality of Service (QoS)-dependent applications like voice and video to your end users. Enterprise Internet preserves Customer Edge VLAN (CE-VLAN) and Customer Edge Class of Service (CE-VLAN CoS) IDs.

Services are available in speeds from 10 Mbps up to 5 Gbps.

Speeds & Diversity

Connectivity between the customer and Zettagrid is guaranteed at 1:1 contention.

Latency and jitter guarantees appear in your individual service order.

Fibre paths and exchange diversity are not included in the base service. Specific path and exchange diversity appear in your individual service order.

Zettagrid cannot guarantee speeds to resources outside our network to the Internet.

Data

Traffic is unlimited and subject to our fair use policy.

Hardware 

The Network Termination Device (NTD) and any other hardware supplied by Zettagrid or its partners remain their property and must be returned at contract end.

Target Service Level (excluding maintenance windows)

99.99%

Restoration Target

• Default: 1 business day is the target restoration timeframe.

• Express: As per your service order.

Service level rebates

The following service rebates apply when the service is unavailable as per the General Terms and Conditions.

Contract term

The contract term for Enterprise Internet appears in your individual service contract. If not stated, the minimum term is 36 months.

If you cancel or move your service within the contract term, you will incur an Early Termination Fee. The formula for this fee appears in the General Terms and Conditions.