1. The Agreement 

The Parties 

Zettagrid and the Customer (an entity subscribing to Zettagrid cloud services) agree that by accessing Zettagrid cloud services, you ("The Customer", "you", "your") accept the terms and conditions in the Standard Form of Agreement.

What is a Service Description? 

The Zettagrid Service Description details specific terms for each Zettagrid offering. It forms part of our Standard Form of Agreement (SFOA), which includes:

• General Terms and Conditions

• Service Descriptions 

• Website Pricing Schedule or Executed Zettagrid Proposal 

2. Service Description 

What is Co-location?

Co-location is the service by which a customer provides IT equipment (servers, networking, backup etc) and locates this equipment within a Zettagrid data centre in order to receive the benefits of a purpose built facility including physical security, power supplies and internet connectivity. This IT equipment is referred to as Customer Co-located Equipment (CCE).

CCE Supply and Installation

You are required to supply the Customer Colocated Equipment (CCE). Zettagrid will schedule an appointment for the installation of the CCE into the data centre.

Equipment Access

Unlimited unescorted visits are arranged after a customer successfully completes a security application and site induction. At the completion of this process, you will receive an individual access code, swipe card and procedures. One access code and swipe card is provided per qualified plan. Access may be revoked where data centre or Zettagrid procedures are not followed or your account becomes overdue.

Where you qualify for escorted visits, we will provide you with complimentary hours of escorted access per month during business hours as stated on your application. Escorted time does not accrue from month to month. Please provide 24hrs notice for a site visit. Where you require access outside of business hours, we will provide access to an on-call technician. Call out charges will apply. Where you require Zettagrid to perform remote activities we will provide a technician to perform this on your behalf. Remote hands charges will apply.

We, or a person approved by us, may require access to your co-location space from time to time in connection with the provision and maintenance of equipment or Services. If you do not own the equipment, you must obtain the owner's permission for access and warrant to us that you have such permission. You indemnify us, or any serviceman approved by us, against a claim by the owner of the co-location space in relation to such entry on the co-location space. If you do not provide access as we reasonably request, we may limit, suspend or cancel the Services.

Equipment Responsibility

You are responsible for maintaining and insuring any equipment supplied by yourself. This equipment must be certified to be used in Australia. Where equipment connects directly to public telecommunications infrastructure, this must be ACMA C-Tick and A-Tick approved.

You will ensure that any equipment supplied to you, facilities and connections used in providing the Services, are not altered, maintained, repaired or connected to or disconnected from any power source or line except by a person approved by us.

Zettagrid does not insure your equipment; you are responsible for maintaining your own insurance. We recommend that you consult your insurance provider to confirm your insurance covers equipment located within the data centre.

On the termination of this Agreement for any reason, you must return any equipment to us or the relevant Supplier, or make it available for collection, in accordance with our instructions. If you fail to return the equipment or make it available for collection:

if the equipment is ours, we may recover the value of the equipment, and the cost of recovering the equipment, from you as a debt due; or

if the equipment is a Supplier's, you must indemnify us against any claims made by the Supplier in relation to the equipment.

Traffic and Bandwidth Allocation

Each Service plan may be allocated a monthly data traffic quota. Please refer to the IP Transit Service Description.

Traffic within the Zettagrid network is excluded from your monthly traffic quota.

Power and Cooling Allocation

Each customer service is allocated an average draw for both direct rack consumption and cooling. This is measured on a monthly basis. Where this is exceeded you will be charged an excess per Kilowatt (rounded up to the nearest Kilowatt).

Power Distribution Units

Racks are not supplied with power distribution units (PDUs) unless otherwise stated in your contract.

Please note that PDU in rack reporting can often have a margin of error of 20% and should not be considered the definitive measure of your consumption.

Auditing

The data centre owner typically performs a power consumption audits on a quarterly basis to verify contracted power allocation with consumption.

Power audits are performed by an electrician and the audit results are deemed to be the customers’ average consumption for the period between the equipment install request and/or the previous audit date.

Excess power discrepancies for the period between the equipment install request and or the previous audit date will be back charged to the customer.

Firewall and Logical Security

The basic Service does not include firewall protection. Where you elect not to utilise our firewall option you will be responsible for providing your own firewall security.

You will be responsible for ensuring all equipment is hardened against security vulnerabilities. We may elect to suspend your service if we identify that your Service may be compromised and no action has been taken by you within a reasonable timeframe to rectify the security breach.

We will not be liable for any content, security breach, distribution of protected information or other malicious activity on your CCE.

Payment

Payment for the Service is required in advance. You may choose to pay for the Service in monthly, quarterly or yearly.

Where you have chosen a plan with excess charges, this will be charged monthly in arrears. Where the value of the excess charges exceeds 100% the total value of your contract at anytime during a month, we will be able to invoice you for these excess charges immediately.

Revised Charges

If, at any time during the term of this Agreement, there is an increase in Zettagrid’s power and cooling costs of providing the Services Zettagrid may review and modify the Charges and advise You by notice in writing (the Revised Charges). The Revised Charges so advised will become the Charges effective from the date that is 10 Business Days after the date of the notice.

If Zettagrid varies the Charges under this paragraph, Zettagrid may require from You an additional form of security or prepayment, as applicable, to cover the Revised Charges.

Title

You grant, as security for any unpaid Charge owed to Zettagrid under this or any other Agreement with Zettagrid, a lien over the Customer Equipment. Zettagrid may sell all or part of the Customer Equipment on which it has a lien in the event that You fail to pay any Charges by the due date for payment and Zettagrid gives You written notice at least 7 days prior to the date of sale, stating and demanding that the outstanding Charges be paid.

Support and Service Levels

Support information for the Co-location Service is detailed in the General Terms and Conditions.

Call Response Target

4hr Maximum

Restoration Target

1 Business Day

Service Level Rebates

This service is eligible for service rebates where the Service is unavailable as per the General Terms and Conditions. These rebate tables apply to the disruption of power supply only resulting in a complete loss of service. Please refer to the IP transit Service Description for the Service Level Rebate for cases where only your Internet transit is service is disrupted.

Dual (A+B Feed) Powered Racks

Single (A Feed) Powered Racks

Contract Term

Co-location Services have a minimum contract term of 12 months. At the completion of this term, your service will be automatically contracted on an ongoing monthly basis.

If you decide to cancel or move your service within the contract term, you will be liable for an Early Termination Fee. The formula for determining this fee is detailed in the General Terms and Conditions.

Cancellation Notice Period

A minimum notice period of 90 days must be provided to cancel co-location services. For early termination costs refer to Contract Term clause.