1. The Agreement 

The Parties 

Zettagrid and the Customer (an entity subscribing to Zettagrid cloud services) agree that by accessing Zettagrid cloud services, you ("The Customer", "you", "your") accept the terms and conditions in the Standard Form of Agreement.

What is a Service Description? 

The Zettagrid Service Description details specific terms for each Zettagrid offering. It forms part of our Standard Form of Agreement (SFOA), which includes:

• General Terms and Conditions

• Service Descriptions 

• Website Pricing Schedule or Executed Zettagrid Proposal 

2. Service Description 

What is a Virtual Server? 

A virtual private server (VPS), also referred to as Virtual Dedicated Server, Virtual Machine, VM and Cloud Server is a method of partitioning a physical computer into multiple computers such that each has the appearance and capabilities of running on its own dedicated machine. Each virtual computer can run its own full-fledged operating system, and each server can be independently rebooted. (Credit Wikipedia).

The Virtual Server Service from Zettagrid provides customers with a self managed operating system with an agreed allocation of CPU cores, RAM, disk space and network traffic.

Traffic and Bandwidth Allocation 

Each Service plan may be allocated a monthly data traffic quota. Both inbound and outbound internet traffic count toward your quota.

Zettagrid provides no guarantee of latency or available bandwidth to any resources on the internet where a non-dedicated link is used.

We are not liable for content, security breaches, data leaks, or malicious activity on your VDC. Zettagrid may terminate your Service and refuse refunds if you breach our Fair Usage Policy.

Firewall and Logical Security

The basic VPS Service does not include separate firewall protection. Where you elect not to utilise our firewall option you will be responsible for providing your own firewall security.

You will be responsible for ensuring all virtual servers are hardened against security vulnerabilities. We may elect to suspend your service if we identify that your Service may be compromised and no action has been taken by you within a reasonable timeframe to rectify the security breach.

We will not be liable for any content, security breach, distribution of protected information or other malicious activity on your virtual servers. Zettagrid may cease providing your service and retains the right to refuse refund on your service if you are found to have breached our Fair Use Policy.

IP Addressing 

Your service will receive one or more IP addresses, which remain Zettagrid's property and cannot be transferred outside the network. IP addresses you provide remain your property.

Service Level Target (Excluding Maintenance Windows) 

99.99%

Service Level Rebates 

This service qualifies for rebates when unavailable as per the General Terms and Conditions. The following apply:

SLAs cover complete unavailability due to non-VDC factors, such as host power loss, storage failure, or total internet outage.

Rebates do not apply to single host failures.

Software failures, patches, vulnerabilities, inconsistencies, or incompatibilities causing VDC instability are excluded from the SLA. We recommend rebuilding your system if you experience issues with virtual appliances.

Customers are responsible for snapshots, power management, backup, and restoration or rebuilding of virtual appliances.

Snapshots older than 48 hours will be deleted automatically. For longer retention, contact Zettagrid to discuss your needs.