Cloud External KB

All content
Space settings

Results will update as you type.

•
Service Status Notifications - How To Subscribe
•
Changing Service Status Subscription Notifications
•
Microsoft Software Licensing
•
Do I have a choice of 32bit or 64bit versions of Office 365 to Install on Zettagrid?
•
What is the difference between a SAL and processor license?
•
As a Zettagrid Partner, can my customers use their Office 365 licenses on Zettagrid?
•
Which Office 365 products can I install and use on Zettagrid?
•
Where can I find more information about Office 365 Shared Computer Activation?
•
What Operating Systems does Zettagrid support?
•
How are Processors, Cores and GHz related? How do they affect Licensing?
•
Can I rent other Microsoft licenses?
•
Which Office 365 Subscriptions are eligible for Shared Computer Activaion?
•
Will deploying to Zettagrid count towards my SCA 5 installation limit?
•
Software Installation Guidelines
•
Can I bring my existing Microsoft software licenses to the cloud?
•
Can I license windows for my entire VDC?
•
How do I deploy Office 365 to my Zettagrid VMs?
•
What versions of Windows can I use for Microsoft 365 on Zettagrid?
•
cPanel Use
•
Can I copy my own software onto the server?
•
What is a processor license?
•
Charity / Not for Profit Licensing Terms
•
What is a Subscriber Access License (SAL)?
•
As an Microsoft 365 subscriber why can't I just install Office Pro Plus myself?
•
Can I bring my own VM image?
•
VM License Mobility when importing to or exporting from Zettagrid
•
How to use a Microsoft S.A.L
•
Cancelling a network/voice service part way through a billing period?
•
I've added my details for an automated debit. Why did it fail?
•
Can I pay my invoice online?
•
Early Termination and Contract Break Fees Explained
•
What happens if I do not pay by the due date?
•
How long do I have to pay my invoice?
•
What payment methods do you accept?
•
How can I update my payment details?
•
How will I receive my invoice?
•
Can I choose a non-automatic payment option?
•
Where can I find my Account Number?
•
What is the minimum contract length of the service?
•
Cloud Services Excess Data Rates
•
Payment Terms
•
I've ugraded a service but have not been billed for it
•
Data Ownership Policy
•
Application Support
•
Excel or CSV formatted invoice
•
Data Sovereignty Policy
•
Terms and Conditions
•
Credit Card Storage Policy
•
Backup Policy
•
Cancelling a Cloud service
•
Privacy Statement
•
Can I upgrade and downgrade users?
•
Do you accept purchase orders?
•
How to create a VM using a Template
•
Export VM into OVA/OVF
•
How to Console Virtual Machine in vCloud Director
•
How to create a VM using ISO
•
Using Terraform with vCloud Director
•
vCloud Connector API
•
How to find vCloud Director Username and Password
•
How to change a Storage Tier for a VM
•
Assigning a Private IP to a VM
•
How to create VM from OVA/OVF
•
Create a VPN in a VDC
•
Virtual Machine Password
•
How to upload an ISO to a vDC
•
How to change allocated resources for your VM
•
Configure Load Balancing
•
What is NSX Advanced Networking?
•
VDC Dynamic Routing Tab
•
Syslog Configuration
•
What is the difference between Enterprise Fibre and NBN fibre?
•
Can you provide redundant independent Ethernet Fibre links using different wholesale providers?
•
Do you measure traffic between multiple Ethernet connections and cloud services through Zettagrid?
•
Securing Remote SSH
•
Do I still get charged if my VM is turned off for a period of time?
•
Are your servers located in Australia?
•
Server Addresses
•
Linux VM - Extend Disk to Existing Partition
•
How do vCPUs work in Zettagrid?
•
Do automatic updates (ie Windows Updates, Linux Patches) count toward my quota?
•
Upgrading RAM
•
Charging for Offline or Archive VMs or VDCs
•
Do you offer burstable limits on RAM and CPU?
•
NBN and Mobile Broadband Network Port Restrictions
•
What VM remote access tools are supported?
•
Linux VM - Create Disk to New Partition
•
Uploading Media / Software in Zettagrid
•
How to Create Zettagrid Account
•
Quick Support Card (PDF)
•
Account Authorities in Zettagrid
•
Will Zettagrid restore my VM from backup if I break the VM?
•
Can I take a copy of the virtual server for my own backup?
•
Purchasing services in the Jakarta zone
•
Adding an authorised representative to your account
•
Securing Remote RDP
•
Do Zettagrid staff have access to my VM operating system
•
Is my service guaranteed the resources (CPU, RAM, Storage) purchased?
•
Resizing IaaS Subscriptions
•
Who is responsible for security or OS patching my VMs?
•
Supported Software Versions (VMware HW, Veeam, Zerto)
•
How long does it take to build a VM?
•
Platform Status Reporting
•
Can I purchase additional IP addresses?
•
ImageArchive Configuration
•
Can you have different ImageArchive schedules in one scubscription?
•
Interzone Replication - Protecting your Zettagrid VMs
•
My VDC VMs are not showing in MyAccount
•
Adding multiple emails to recieve invoices
•
How do I enable 2-Step Authentication (2FA / MFA) on Zettagrid MyAccount?
•
How to Console to a Virtual Machine
•
How do I log in to MyAccount if I have lost my 2-Step Authentication (2FA) details?
•
Can my MyAccount password be used to log into my VM or VDC?
•
My partner discount is not showing in Online Catalog
•
I am moving house, how do I move my NBN connection?
•
Do I still need to pay for line rental on NBN?
•
NSX Basic - Configuring Network NAT and Firewall
•
VYOS Firewall Configuration
•
Modifying a Linux based NIC
•
What happens if my router fails?
•
Dedicated link requirements with Zerto SecondSite
•
Zerto Software Install Guide (SecondSite)
•
DNS and IP considerations for Zerto SecondSite
•
What is a Recovery Point Objective (RPO)?
•
Creating VPGs and protecting VMs with Zerto SecondSite
•
Journal Retention Periods
•
Zerto SecondSite Key Benefits
•
Why do I get Zerto disconnection reports?
•
Adding new VMs to your Zerto SecondSite subscription
•
Live SecondSite Failover to Zettagrid
•
What is a Recovery Time Objective (RTO)?
•
Bandwith sizing for SecondSite
•
SecondSite Hyper-V Considerations
•
What is a Zerto V.P.G?
•
Why has the charged VM Licence count or Storage increased on my SecondSite Subscription?
•
Performing a SecondSite DR Test
•
SecondSite Quick Setup Guide
•
ioSTOR : IOPS Based Storage Tiering
•
How can I monitor my IOPS?
•
Importing/Exporting and Seeding Data
•
Resizing Existing Hard Drive Storage
•
Can I change storage tiers at any time without downtime?
•
Alerting in VMware Cloud Availability
•
vCloud Availability Requirements and Deployment Steps for Migrations and Replications
•
VCDA - Deploy Combined Appliance & Pair To Zettagrid
•
VDC Backup Screen Shots
•
How to access VDC Backup?
•
How is VDC Backup Charged?
•
Migration From ImageArchive to VDC Backup
•
Comparison of VDC Backup and ImageArchive
•
Storage Quota Enforcement
•
Why has the charged VM count increased on my VDC Backup Subscription?
•
Changing VDC Backup from Warm Archive Storage to Cool Archive Storage
•
How to Enable VDC Backup
•
VCCR - Undoing Failover
•
Veeam On Premise Licensing
•
VCCR - Failing Back to the Primary VM
•
Changing Veeam Backup from Warm Archive Storage to Cool Archive Storage
•
Sizing the Veeam Backup storage space in Zettagrid
•
Veeam Cloud Connect Backup Client Side Configuration
•
How much bandwidth is needed for Veeam Backup jobs?

Pages Manager

Cloud External KB

/

Do automatic updates (ie Windows Updates, Linux Patches) count toward my quota?

Do automatic updates (ie Windows Updates, Linux Patches) count toward my quota?

Owned by Tahir Kulelija

Last updated: 03 Dec 2020