Cloud External KB

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Upgrade Virtual Machine Hardware
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Zettagrid Dynamic VPN Customer Guide
Zettagrid NSX-T guides
Zettagrid Cloud Director and Operation Manager plugin
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Microsoft Licenses
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How to prevent unauthorised access to your account
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Service Status Notifications - How To Subscribe
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Changing Service Status Subscription Notifications
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Microsoft Software Licensing
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Do I have a choice of 32bit or 64bit versions of Office 365 to Install on Zettagrid?
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What is the difference between a SAL and processor license?
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As a Zettagrid Partner, can my customers use their Office 365 licenses on Zettagrid?
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Which Office 365 products can I install and use on Zettagrid?
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Where can I find more information about Office 365 Shared Computer Activation?
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What Operating Systems does Zettagrid support?
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How are Processors, Cores and GHz related? How do they affect Licensing?
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Can I rent other Microsoft licenses?
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Which Office 365 Subscriptions are eligible for Shared Computer Activaion?
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Will deploying to Zettagrid count towards my SCA 5 installation limit?
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Software Installation Guidelines
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Can I bring my existing Microsoft software licenses to the cloud?
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Can I license windows for my entire VDC?
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How do I deploy Microsoft 365 to my Zettagrid VMs?
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What versions of Windows can I use for Microsoft 365 on Zettagrid?
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cPanel Use
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Can I copy my own software onto the server?
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What is a processor license?
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Charity / Not for Profit Licensing Terms
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What is a Subscriber Access License (SAL)?
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As an Microsoft 365 subscriber why can't I just install Office Pro Plus myself?
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Can I bring my own VM image?
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VM License Mobility when importing to or exporting from Zettagrid
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How to use a Microsoft S.A.L
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Cancelling a network/voice service part way through a billing period?
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I've added my details for an automated debit. Why did it fail?
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Can I pay my invoice online?
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Early Termination and Contract Break Fees Explained
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What happens if I do not pay by the due date?
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How long do I have to pay my invoice?
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What payment methods do you accept?
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How can I update my payment details?
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How will I receive my invoice?
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Can I choose a non-automatic payment option?
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Where can I find my Account Number?
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What is the minimum contract length of the service?
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Cloud Services Excess Data Rates
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Payment Terms
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I've ugraded a service but have not been billed for it
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Data Ownership Policy
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Application Support
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Excel or CSV formatted invoice
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Data Sovereignty Policy
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Terms and Conditions
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Credit Card Storage Policy
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Backup Policy
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Cancelling a Cloud service
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Privacy Statement
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Can I upgrade and downgrade users?
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Do you accept purchase orders?
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How to create a VM using a Template
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Export VM into OVA/OVF
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How to Console Virtual Machine in vCloud Director
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How to create a VM using ISO
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Using Terraform with vCloud Director
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vCloud Connector API
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How to find vCloud Director Username and Password
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How to change a Storage Tier for a VM
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Assigning a Private IP to a VM
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How to create VM from OVA/OVF
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Create a VPN in a VDC
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Virtual Machine Password
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How to upload an ISO to a vDC
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How to change allocated resources for your VM
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Configure Load Balancing
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What is NSX Advanced Networking?
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VDC Dynamic Routing Tab
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Syslog Configuration
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What is the difference between Enterprise Fibre and NBN fibre?
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Can you provide redundant independent Ethernet Fibre links using different wholesale providers?
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Do you measure traffic between multiple Ethernet connections and cloud services through Zettagrid?
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Securing Remote SSH
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Do I still get charged if my VM is turned off for a period of time?
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Are your servers located in Australia?
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Server Addresses
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Linux VM - Extend Disk to Existing Partition
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How do vCPUs work in Zettagrid?
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Do automatic updates (ie Windows Updates, Linux Patches) count toward my quota?
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Upgrading RAM
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Charging for Offline or Archive VMs or VDCs
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Do you offer burstable limits on RAM and CPU?
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NBN and Mobile Broadband Network Port Restrictions
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What VM remote access tools are supported?
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Linux VM - Create Disk to New Partition
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Uploading Media / Software in Zettagrid
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How to Create Zettagrid Account
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Quick Support Card (PDF)
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Account Authorities in Zettagrid
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Will Zettagrid restore my VM from backup if I break the VM?
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Can I take a copy of the virtual server for my own backup?
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Purchasing services in the Jakarta zone
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Adding an authorised representative to your account
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Securing Remote RDP
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Do Zettagrid staff have access to my VM operating system
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Is my service guaranteed the resources (CPU, RAM, Storage) purchased?
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Resizing IaaS Subscriptions
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Who is responsible for security or OS patching my VMs?
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Supported Software Versions (VMware HW, Veeam, Zerto)
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How long does it take to build a VM?
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Platform Status Reporting
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Can I purchase additional IP addresses?
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ImageArchive Configuration
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Can you have different ImageArchive schedules in one scubscription?
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Interzone Replication - Protecting your Zettagrid VMs
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My VDC VMs are not showing in MyAccount
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Adding multiple emails to recieve invoices
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How do I enable 2-Step Authentication (2FA / MFA) on Zettagrid MyAccount?
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How to Console to a Virtual Machine
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How do I log in to MyAccount if I have lost my 2-Step Authentication (2FA) details?
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Can my MyAccount password be used to log into my VM or VDC?
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My partner discount is not showing in Online Catalog
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I am moving house, how do I move my NBN connection?
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Do I still need to pay for line rental on NBN?
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NSX Basic - Configuring Network NAT and Firewall
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VYOS Firewall Configuration
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Modifying a Linux based NIC
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What happens if my router fails?
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Dedicated link requirements with Zerto SecondSite

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Cloud External KB

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Payment Terms

Owned by Tahir Kulelija

Last updated: 03 Dec 2020

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All payment are in advance, service changes and overages (i.e. excess internet data) are charged monthly in arrears.

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