{"xsrfToken":"4698568b397e4d0c0228ab0900d53311ba54e4e9_lout","branding":{"id":"9","key":"prov","name":"Service Provisioning Request","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0f847ad4-97de-430a-a841-1f68e39a6127/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmODQ3YWQ0LTk3ZGUtNDMwYS1hODQxLTFmNjhlMzlhNjEyNyI6WyJyZWFkIl19LCJleHAiOjE3MjkwNjA5NzEsIm5iZiI6MTcyOTA2MDM3MX0.Odi3sG0lVxQaPvzeBPE2FuX9HZ9fN1w7PdQGnoGZMpg&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&mode=fit","logoId":"0f847ad4-97de-430a-a841-1f68e39a6127","isLogoAvailable":true,"helpCenterTitle":"Welcome to Support Central","sharedPortalName":"Support Central","userInitialAnnouncementHeader":"Quick Links","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://status.zettagrid.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status Page</a></li>\n <li><a href=\"https://account.zettagrid.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Zettagrid MyAccount (Global)</a></li>\n <li><a href=\"https://account.zettagrid.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Zettagrid MyAccount (Indonesia)</a></li>\n <li><a href=\"https://myaccount.zetta.net.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ZettaNet MyAccount</a></li>\n <li><a href=\"https://webmail.zetta.net.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ZettaNet Webmail</a></li>\n <li><a href=\"https://dnsadmin.zetta.net.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ZettaNet DNS Admin</a></li>\n <li><a href=\"http://www.zetta.net.au/my-highway-1/remote-assistance/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ZettaNet Remote Assistance</a></li>\n <li><a href=\"https://account.mycloudvoip.com.au/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Simtex MyAccount</a></li>\n <li><a href=\"https://www.youtube.com/user/ZettaGridVideo/videos\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Video Guides</a></li>\n <li><a href=\"https://www.zetta.net.au/application-forms/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Application Forms</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to Support Central","sharedPortalName":"Support Central","announcementHeader":"Quick Links","announcementMessage":"- [Status Page|https://status.zettagrid.com]\n- [Zettagrid MyAccount (Global)|https://account.zettagrid.com]\n- [Zettagrid MyAccount (Indonesia)|https://account.zettagrid.com]\n- [ZettaNet MyAccount|https://myaccount.zetta.net.au]\n- [ZettaNet Webmail|https://webmail.zetta.net.au]\n- [ZettaNet DNS Admin|https://dnsadmin.zetta.net.au]\n- [ZettaNet Remote Assistance|http://www.zetta.net.au/my-highway-1/remote-assistance/]\n- [Simtex MyAccount|https://account.mycloudvoip.com.au/]\n- [Video Guides|https://www.youtube.com/user/ZettaGridVideo/videos]\n- [Application Forms|https://www.zetta.net.au/application-forms/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232323","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/223e1153-20e3-4296-9dc1-e1d918a1ec1c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyM2UxMTUzLTIwZTMtNDI5Ni05ZGMxLWUxZDkxOGExZWMxYyI6WyJyZWFkIl19LCJleHAiOjE3MjkwNjA5NzEsIm5iZiI6MTcyOTA2MDM3MX0.eC6egrTLEUr2TzZ2-CgjHo2e0cIG6cxBDHTG4W9kRRY&client=dbec6c27-975f-4be4-934e-bc5e08cfcd57&height=300&mode=fit","bannerMediaApiFileId":"223e1153-20e3-4296-9dc1-e1d918a1ec1c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"prov","projectId":10008,"serviceDeskId":9,"name":"Service Provisioning Request","description":"<p>Welcome! You can raise a provisioning request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"79","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[18],"key":""},{"id":"212","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"","icon":10520,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[18],"key":""},{"id":"80","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"215","name":"Number Porting Request - Carrier","descriptionHtml":"","callToAction":"Number Porting Request - Carrier","introHtml":"<p>Raise a port-in request with Vocus</p>","icon":10533,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"210","name":"Raised by Operations Centre","descriptionHtml":"","callToAction":"Raised by Operations Centre","introHtml":"","icon":10466,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"254","name":"Simtex New Number Request","descriptionHtml":"<p>Instructions here....</p>","callToAction":"Simtex New Number Request","introHtml":"<p>Raise a new number request with AAPT</p>","icon":10548,"iconUrl":"https://zettagrid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[212,79]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","appLinkName":"System Confluence","appLinkUrl":"https://zettagrid.atlassian.net/wiki","spaceKey":"ZSC","spaceName":"External Customer KB","spaceUrl":"https://zettagrid.atlassian.net/wiki/spaces/ZSC","isServer":false},"labels":[],"projectKey":"PROV","serviceDeskId":9,"kbLinkDomainURLs":["https://zettagrid.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PROV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVjNmMyNy05NzVmLTRiZTQtOTM0ZS1iYzVlMDhjZmNkNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjkwNjE1NzEsIm5iZiI6MTcyOTA2MDM3MX0.Trje5Zh_WI-CjzkmiIBT01FaFmclOEyQqb1-NqsCLmU","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","tokenDurationInMins":20}},"kbPage":{"id":1830846465,"title":"Grant Access to your Parent Partner Account","url":"https://zettagrid.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1830846465","space":{"key":"ZSC","name":"Cloud External KB","id":294916},"serviceDeskIds":[9,12,15],"appLinkId":"8019606e-4e86-319f-ba65-727e53f8f79b","idInString":"1830846465","projects":[{"projectId":10008,"serviceDeskId":9,"portalId":9},{"projectId":10011,"serviceDeskId":12,"portalId":12},{"projectId":10014,"serviceDeskId":15,"portalId":15}]}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=zettagrid","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4698568b397e4d0c0228ab0900d53311ba54e4e9_lout","baseUrl":"https://zettagrid.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://zettagrid.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dbec6c27-975f-4be4-934e-bc5e08cfcd57","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4edb51521ce84bf8ae1fd1b671888387","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}